Terms and Conditions

Welcome to LHRB Limited trading as Pig and a Half! We are pleased to offer our premium catering services for your special occasions. Please review the following Terms and Conditions thoroughly before placing a booking. By proceeding with an order, you agree to adhere to and be bound by these terms.

Welcome

• - Welcome to Pig and a Half! We are delighted to be part of your special event. To ensure everything runs smoothly, please read our Terms and Conditions below.

1. Booking and Confirmation

• - All bookings are subject to availability.
• - A non-refundable deposit of £150.00 is required to secure your booking.
• - Full payment is due no later than 14 days before the event date.
• - A booking is only confirmed upon receipt of the deposit and issuance of a confirmation email.
• - Failure to make timely payments may result in cancellation of the booking.

2. Cancellations and Refunds

• - All cancellations must be submitted in writing via email. The timestamp in the email will determine the applicable cancellation amount.
• - Deposits are strictly non-refundable.
• - Due to the nature of our business, late cancellations result in costs already incurred. Our refund policy reflects these expenses.

3. Menu and Dietary Requirements

• - Final menu selections must be submitted no later than 14 days.
• - Dietary requirements must be disclosed at the time of booking.
• - While we take precautions, we cannot guarantee a completely allergen-free environment.
• - Additional charges may apply for bespoke dietary requests.

4. Event Day Logistics

• - The client must ensure safe, adequate access for our team and equipment.
• - Parking for one vehicle must be available close to the serving area. Parking fees will be invoiced to the client if incurred.
• - Delays caused by the client or venue may result in additional charges.

5. Equipment and Property

• - All equipment provided remains the property of Pig and a Half.
• - Loss, theft, or damage to equipment caused by the client, guests, or venue will be charged at replacement cost.

6. Force Majeure

• - We are not liable for failure to perform obligations due to events beyond our control (natural disasters, pandemics, government restrictions, etc.).
• - We will work with the client to reschedule the event wherever possible.

7. Client Responsibilities

• - Clients are responsible for ensuring all necessary permissions, licenses, and permits are in place.
• - If alcohol is served, clients must comply with licensing laws.
• - Clients must inform us of any venue restrictions in advance.

8. Food Safety and Leftovers

• - Leftover food may not be removed unless agreed in writing beforehand.
• - We cannot accept liability for food consumed more than two hours after serving.

9. Changes to Your Event

• - Significant changes (guest numbers, timing, venue) must be communicated at least 14 days prior.
• - Changes may result in additional charges or service limitations.

10. VAT Information

• - All prices quoted are exclusive of VAT unless otherwise stated.
• - VAT will be charged at the prevailing UK rate.
• - Please request a VAT invoice at the time of booking if needed.

11. Liability

• - Pig and a Half’s liability is limited to the amount paid by the client.
• - We are not liable for indirect or consequential losses.
• - These terms do not affect your statutory rights.

12. Insurance

• - We hold public liability insurance.
• - Clients are advised to consider their own event insurance.

13. Photographs and Marketing

• - We may take photographs for marketing purposes.
• - Please inform us in writing before the event if you do not wish to be photographed.

14. Complaints

• - Concerns should be raised with our onsite team leader immediately.
• - Formal complaints must be submitted in writing to info@pigandahalf.co.uk within 5 working days.

15. Governing Law

• - These Terms and Conditions are governed by the laws of England and Wales.
• - Disputes will be subject to the exclusive jurisdiction of English courts.

16. Subcontracting

• - We reserve the right to subcontract elements of service where necessary.

17. Allergens and Special Requests

• - Full allergen information is available upon request.
• - Clients must inform guests about potential allergen risks.

18. Tastings

• - Tastings are available by arrangement and may incur a charge.

19. Set-Up and Pack-Down

• - Pricing includes reasonable set-up and pack-down times.
• - Delays caused by the venue or client may incur extra charges.

20. Sustainability Commitment

• - We prioritise local sourcing and eco-friendly practices.
• - We encourage responsible waste disposal.

21. Health and Safety

• - A site risk assessment will be conducted on arrival.
• - We reserve the right to decline service if conditions are unsafe.

22. Alcohol Service (If Applicable)

• - We operate a Challenge 25 policy, meaning we will ask for identification if a guest appears under 25 years old.
• - Accepted forms of ID include a valid passport, UK driving licence, or a PASS-accredited proof of age card
• - We may refuse service to any guest who is unable to provide acceptable proof of age.
• - We also reserve the right to refuse service to any guest who appears intoxicated or behaves in a disorderly manner.
• - Our team is trained to promote responsible alcohol consumption in line with licensing regulations.

23. Additional Services

• - Explore our full range of services:
• - Packages: https://pigandahalf.co.uk/packages
• - Menu: https://pigandahalf.co.uk/menu
• - Canapés and Sharing Boards: https://pigandahalf.co.uk/canapes-sharing-boards
• - Desserts: https://pigandahalf.co.uk/dessert-catering

24. Contact Information

• - Phone: 07472 528 699
• - Email: info@pigandahalf.co.uk

Thank You

• - Thank you for choosing Pig and a Half. We look forward to helping make your event truly special!